Right of withdrawal for online purchases via revor.be

This policy applies exclusively to purchases you place online via the webshop at revor.be. If you buy online, you have a cooling-off period of 14 days. During that period, you can withdraw from your purchase without giving a reason and without any costs.

Did you buy a Revor product in a shop or from a retailer? Then this policy does not apply. In that case, please contact the shop where you made your purchase.

How long is the cooling-off period?

14 days, counted from the day after the day on which you, or someone you have designated, receive the product or collect it from the retailer. If you order several products that are delivered separately, the cooling-off period starts on the day after receipt of the last product.

How do you withdraw from your purchase?

Let us know within the cooling-off period via webshop@revor.be. You can use the model form at the bottom of the general terms and conditions or send another clear statement. Please include your order number so we can quickly find your order.

How do you return the product?

Returning is free of charge.
Mattresses and boxsprings: we agree on a time for the retailer or a carrier to collect the product from you.
Toppers, pillows, mattress protectors and duvets: you will receive a free return label.

Return the product within 14 days of your notification, with all accessories and, where reasonably possible, in its original packaging. If you return the product via another carrier, those costs are for your account. The return address is Revor Group nv, Noordlaan 2, 8520 Kuurne, Belgium.

When will you get your money back?

We refund you as soon as we have received or collected the product and checked its condition. You will receive all amounts paid, including the cost of standard delivery. We use the same means of payment as for your order.

Handle the product with care

During the cooling-off period, you handle the product and its packaging with care. If we find damage caused by careless use when checking the product, we will deduct compensation for the loss in value from the refund.

Exception

Products made at your request according to your specifications, such as a mattress in a non-standard size, cannot be returned under the right of withdrawal.

You can read all details in the general terms and conditions, articles 8 to 10.